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Privacy Policy

Privacy Policy - Last Updated 10th May 2018

We are committed to safeguarding the privacy of our customers – we will only use information that we have collected about you lawfully in accordance with the Data Protection Act 1998


What information do you collect?

The only information that we collect is necessary for the processing/verifying of your order and delivery of your goods – this includes name, address, phone and fax numbers, e-mail address.

We keep this information as up to date as possible – if you want to check any information that we hold, please contact us. If there are any errors, we will correct them as necessary.

We use Google's analytics tools to help us evaluate how our customers are using our website. This information is generated by the use of cookies and your IP address. Google use this to evaluate the use of our website and may transfer this information to third parties. To opt-out of Google Analytics, please see

We will not send you any unsolicited e-mails.

We will not give, sell or swap your details with any third party companies.

We do not store credit card details.


How do you use my personal information?

The information you provide to us will allow us to process your order and improve your shopping experience. We will use the information you provide to us to confirm your order, process your purchase and communicate to you about your order and notify you about new products, special offers and other promotions. Your personal information will also be passed to third parties to fulfil the order process these include our courier and delivery partners.

Your personal details including your name, address, telephone numbers, email address will be provided to third-party vendors who provide services or functions on our behalf, including credit card processing. Specifically, these reputable companies include WorldPay and Paypal who will process your card payments on our behalf. 

Your name, delivery address, telephone numbers and email addresses will be provided to third party courier companies who will complete the online order process. The information is provided to these companies through secure system integrations. On occasions, our delivery companies will take photographs of the outside of your property to assist with the delivery process and ensure that they have located the correct address when you are unable to accept the parcel. This photograph will not be posted or circulated and will only be used to verify the delivery process. These organisations are under strict obligations to keep your personal information private. 

We use a third-party company to facilitate the process of sending emails regarding exciting offers and news about our company. Currently, we only make contact through email. You can consent to receive these emails during the checkout process or opt out at any stage, either by following links from our website or by unsubscribing from the email directly. 

We also use third-party companies to contact you by email to ask you to leave a review on a product once your order has been completed. We will never pass your personal details including email address to companies outside of this scope.


How do I know my personal information is secure?

 We want you to feel confident about using our website, and we are committed to protecting the information we collect. When you provide us with your personal information we use encryption and SSL (Secure Socket Layers) while processing this information. You can view the security certificate from your browser by clicking on the padlock on any secure page listed on our site. We have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us and we employ firewalls to help prevent unauthorized persons from gaining access to your information. Only authorised employees to have access to the personal information you have supplied and may do so only for business purposes.


How can I update or delete the personal information you hold about me?

We do not currently offer an "Account" based system - the personal details we store including name, address, telephone numbers, IP address and email address related to a particular order. For security purposes, we do not store any credit card details within our systems. If you wish us to delete or update any of your information then please contact us either in writing or email to and we will remove or update the information within our systems and contact third parties to do the same.


International transfer of data

Your email address is transferred by us to a third party outside of the EEA for the purpose of sending our own company marketing emails. We take all steps to ensure that your email address is kept secure and privacy rights continue to be protected. By opting in or subscribing to our email marketing you are agreeing to the transfer of this information.


Children's Privacy Policy


We do not knowingly ask for Personal Information from anyone under the age of 18. If personal information is submitted to us and we know that the person providing the information is under the age of 18 we will not use it for any purpose. We will delete this information as soon as possible.


How can I opt-out / unsubscribe from email communications?


If for any reason you wish to stop receiving any of our emails which notify you of promotions, offers or events then follow the links at the bottom of every email and website to unsubscribe or opt out from further communications. We do not use the telephone, SMS text messages or direct mail. If you are unable to follow the links to opt out or unsubscribe from promotional emails then please send your request to


Third party advertising


Third-party vendors, including Google, use cookies to serve ads based on a user's previous visits to your website or other websites. 

Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to our website and/or other sites on the Internet. 

You may opt out of personalised advertising by visiting Ads Settings.


Links to other websites

Our website may contain links to other website operated by third parties. These links are only provided for your convenience. We do not have control over these websites or applications and are independent of ourselves and offer separate privacy policies and terms and conditions.


How long do you keep my personal information


We retain your personal information and order information for up to 6 years. We do this as a large number of our products offer a long-term manufacturer warranty. To enable us to support you in any warranty claim your order information will be held. However, we will make every effort to delete personally identifiable information for no longer than is required or at the earliest opportunity.


Questions about this privacy policy?


If you have any questions regarding our privacy policy then please contact us at

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